Scope a qualification chatbot connected to Drupal content, without unnecessary data collection or unmanaged automatic answers.
The qualification chatbot described here remains editorial scoping: it explains how to guide a visitor to the right page, service or contact form, without adding chatbot implementation in this ticket.
Concrete use case: an SME receives very different requests. A future assistant could distinguish Drupal build, redesign, maintenance or audit needs, then suggest useful pages before contact.
Credible AI workflow:
- Qualification intents are listed from existing content.
- Answers remain limited to approved pages and non-sensitive messages.
- Paths to services, AI & Drupal and contact are localised.
- Sensitive exchanges are redirected to a person.
This page documents the need without creating OpenAI calls, without modifying the chatbot and without changing menus.
Discuss governed AI qualification based on your existing Drupal journeys.